Our Personalised Conversations and Health Coaching Skills programmes are fully accredited by the Personalised Care Institute (PCI), meeting their rigorous standards for health coaching education. This accreditation confirms that our courses provide the quality, content, and learner outcomes required for professional development and recognition within the UK health and care sector.

Throughout the courses, learners engage in reflective practice, peer feedback, and practical skill demonstrations to consolidate their learning and demonstrate competence. Participants receive ongoing tutor support and constructive feedback to enhance skill development and confidence.

Courses

  • This 2-day foundation course is suitable for Health and Wellbeing Coaches, Social Prescribers, Care Co-ordinators, and other frontline roles in Primary Care Networks (PCNs), neighbourhood teams, and the voluntary/community sector, as well as anyone working in health and care who supports people to improve their health and wellbeing. 

    You will develop coaching skills that empower people to take greater control of their health and wellbeing by learning how to personalise your support. The course is grounded in personalised care principles and supports prevention, self-management, and improved patient experience. 

  • On completion of this course you will be able to:

    1. The Power of  Personalised Conversations

    • Understand the model of personalised care, including roles, benefits, and impact

    • Explain wider and social determinants of health

    • Apply health coaching communication skills within personalised care conversations

    • Demonstrate these skills through reflective practice

    2. Health Coaching Skills and Behavioural Insights

    • Define professional boundaries, expectations, contracting, and shared agenda setting

    • Explain the Stages of Change Model and behaviour change theory

    • Describe the COM-B model (Capability, Motivation, Opportunity, and Activation)

    • Differentiate between directive and non-directive communication skills

    • Demonstrate these skills through reflective practice

    3. Tailoring your conversation

    • Explore equality, equity, inclusion, and individual needs in practice

    • Tailor approaches and support to meet individual needs

    • Apply coaching conversations with awareness of unconscious bias

    • Recognise and work with resistance and ambivalence

    • Use scaling techniques to support goal setting

    • Demonstrate these skills through reflective practice

    4. Navigating Challenges in Coaching and Next Steps

    • Balance rapport and challenge effectively in coaching conversations

    • Understand and apply the Drama Triangle in practice

    • Conduct effective goal follow-up

    • Identify and address unhelpful health beliefs

    • Prepare to apply coaching skills in practice settings

    • Measure progress and outcomes effectively

    • Demonstrate these skills through reflective practice

    • PCI Accredited Personalised Care Institute certification 

    • Interactive learning with skills practice and reflection 

    • Facilitated by supportive, knowledgeable, and passionate facilitators committed to guiding and inspiring your learning journey 

    • Interactive and supportive learning environment 

    • Workbook provided to all participants 

    • Meeting links sent one week before the course begins 

    • Health and Wellbeing Coaches (required as Part 1 of the 4-day accredited programme) 

    • Social Prescribing Link Workers and Care Co-ordinators (recommended during role induction) 

    • Anyone working across health, care, community, or voluntary sectors – Ideal for those seeking to develop personalised care and health coaching skills as part of their Continuing Professional Development (CPD). 

  • The cost of our Two-day foundation accredited training is £450 per participant, However we do offer a 20% discount to organisations with a social purpose. Please click here to visit our Individuals and Groups page to find more information on how you can receive this discount.

  • Cohort 1

    • Module 1: 10th September 2026

    • Module 2: 17th September 2026

    • Module 3: 24th September 2026

    • Module 4: 1st October 2026

    Cohort 2

    • Module 1: 13th October 2026

    • Module 2: 20th October 2026

    • Module 3: 3rd November 2026

    • Module 4: 10th November 2026

    Please contact us directly if the dates shown do not align with your schedule, as we often have additional courses available that may not be listed on our website.

    To reserve your place on this course, please visit the 'Contact Us' section of our website and complete the enquiry form. A member of our team will be in touch with you shortly.

  • Delivered over a minimum of 8 weeks, this course combines the 2-day Foundation and 2-day Intermediate modules into one comprehensive learning journey. Learners may choose to complete both parts together or begin with the Foundation and progress to the Advanced module within 6 months creating a flexible skills escalator that supports real-world integration and reflection between modules. 

    You will gain a full range of core and advanced health coaching skills, enabling you to facilitate high-quality personalised conversations that support prevention, self-management, and long-term wellbeing.  

  • On completion of this course, learners will be able to demonstrate all competencies covered in the two-day course, with additional knowledge and skills to enable them to:

    5. Applying Coaching Models and Reflective Practice

    • Reflect on learning from Part 1 and apply insights to practice

    • Apply shared decision-making principles and use decision-support tools

    • Use the T-GROW coaching model effectively in conversations

    • Integrate insights from Cognitive Behavioural Therapy into coaching practice

    • Demonstrate coaching skills through structured practice

    • Apply reflective practice to improve coaching effectiveness

    6. Creating Conditions for Behaviour Change

    • Identify and create the conditions required for effective coaching

    • Explain bio-psycho-social influences on behaviour and health

    • Understand the impact of the stress response on behaviour change

    • Apply insights from neuropsychology and psychological safety to coaching practice

    • Develop and demonstrate coaching skills through practice

    7. Managing Interferences and a Solution-Focused Approach

    • Identify and explore interferences that impact behaviour change

    • Apply principles of trauma-informed practice in coaching

    • Support the development of resilience in individuals

    • Apply enhanced coaching, motivational interviewing, and solution-focused coaching skills

    • Demonstrate these skills through structured practice

    8. Reflecting on and Evaluating Practice

    • Apply learning in action within real or simulated practice settings

    • Measure progress and use reporting and feedback effectively

    • Adapt personalised coaching approaches to specific settings

    • Engage in skills practice and peer review to improve performance

    • Identify and utilise circles of support

    • Use feedback to create a plan for ongoing personal development

    • Full PCI-accredited qualification (Foundation + Advanced) 

    • Delivered live online by expert facilitators  

    • Interactive sessions with skills practice, reflection, and peer feedback 

    • Comprehensive workbook provided 

    • Flexible scheduling: complete all 4 days together or in two parts 

    • Designed to embed learning between modules through practice and reflection 

  • This course is essential for Health and Wellbeing Coaches working under the Additional Roles Reimbursement Scheme (ARRS) who require full 4-day PCI-accredited training. It’s also highly beneficial for: 

    • Social Prescribing Link Workers 

    • Care Coordinators 

    • Frontline professionals from health and care services, PCNs, neighbourhood teams, community and VCSE organisations, as well as all individuals involved in supporting behaviour change. 

  • The cost of our Four-day advanced accredited training is £1,200 per participant, However we do offer a 20% discount to organisations with a social purpose. Please click here to visit ourIndividuals and Groups page to find more information on how you can receive this discount.

  • Cohort 1

    • Module 1: 10th September 2026

    • Module 2: 17th September 2026

    • Module 3: 24th September 2026

    • Module 4: 1st October 2026

    • Module 5: 8th October 2026

    • Module 6: 15th October 2026

    • Module 7: 22nd October 2026

    • Module 8: 5th November 2026

    Cohort 2

    • Module 1: 13th October 2026

    • Module 2: 20th October 2026

    • Module 3: 3rd November 2026

    • Module 4: 10th November 2026

    • Module 5: 17th November 2026

    • Module 6: 24th November 2026

    • Module 7: 1st December 2026

    • Module 8: 8th December 2026

    Please contact us directly if the dates shown do not align with your schedule, as we often have additional courses available that may not be listed on our website.

    To reserve your place on this course, please visit the 'Contact Us' section of our website and complete the enquiry form. A member of our team will be in touch with you shortly.

Enquiries & bookings